Return and Refund Policy

We gladly accept returns, exchanges under the following conditions:

Items that can't be returned or exchanged

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Also, we can't accept returns on items that have been worn.

 

Additional non-returnable items

To complete your return, we require a receipt or proof of purchase.

 

How to return an item?

If we accept a return, place the item well protected in a bubble envelope. Add the return label and pay the postal fees to return the item. If you ship the item to Canada, fill the customs declaration, please indicate it's a return product with no value. 


Refunds

(if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer[at]beautiz.net.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@beautiz.net and send your item according to the return process described above.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product well protected in a bubble envelope. If you ship the item to Canada, fill the customs declaration, please indicate it's a return product with no value. Return address: 5725 av Westluke cote saint luc Quebec CA h4w2n5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.